Return/Refund Policy

Thank you for choosing Roskai! Our aim is to provide you with the best shopping experience possible. Our return policy is designed to ensure fairness and prevent misuse of our products. Please read the following information carefully before initiating a return.

General Returns:

• You have 30 days from the date of receiving your item to request a return.
• To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging.
• You must provide the receipt or proof of purchase for the item.

Restock Fee for Bulk Orders:

• Customers who purchase 3 or more items in bulk and wish to return them will be subject to a 30% restock fee.
• This restock fee is implemented to deter individuals from buying products with the intention of reselling and returning them if they do not sell.
• It also prevents the practice of purchasing blind bags, peeking into them with a light, and returning them when they do not contain the desired characters.

Discretionary Restock Fee for Regular Returners:

• In some cases, a discretionary restock fee may be applied to customers who frequently return orders.
• This fee will be evaluated on a case-by-case basis, and its application will depend on the circumstances.

Cancellation or Amendment of Orders:

• If you change your mind and wish to cancel or amend your order before it is dispatched, please contact us at support@roskai.com

Damages and Issues:

• Upon receiving your order, please carefully inspect the items. If you notice any defects, damages, or if you receive the wrong item, please contact us immediately.
• We will promptly evaluate the issue and work towards making it right.

Exclusions:

• We regret that we cannot accept returns for sale items or gift cards.

Return Process:

• To initiate a return, please contact us at support@roskai.com,
• If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package.
• Items sent back without first requesting a return will not be accepted.

Refunds:

• Once we receive and inspect your return, we will notify you regarding the approval or denial of your refund.
• If approved, the refund will be automatically processed to your original payment method.
• Please note that it may take some time for your bank or credit card company to process and post the refund.

If you have any questions or concerns regarding our return policy, please do not hesitate to contact us at support@roskai.com  We are here to assist you.

Thank you for your understanding and cooperation.

Best wishes,

Roskai Family